Every story has a cast of characters. Some are supporting characters who contribute to the story and keep the action moving forward. But then there are the protagonists, those around whom the entire story revolves. The same is true of your company’s onboarding system. There is a supporting cast who implements and tweaks the system, but in the end, it is the employee to be trained who is the star of the story. With that in mind, let’s take a look at the employee’s role in onboarding.
ACT I- The Introduction
The beginning of the onboarding system is where your employee is introduced to the company and their role within it. This step provides an explanation of the company mission and goals, as well as any information about its history. The employee’s role here is to internalize this information and think about how they will be contributing to furthering that mission. This means actively engaging in the onboarding process and the materials presented, whether they be in print, a video, or a presentation.
ACT II- The Task at Hand
The middle of the onboarding process sees the employee learning the ins and outs of their job. Ideally, this will include opportunities to have some hands-on training, whether in a testing environment or out in the real world. The employee’s role is to take the initiative to learn everything they can about the position and ask questions when there is something they don’t understand.
ACT III- Evaluation
Now that the employee understands the organizational mission and how they are to further it, the final step is to demonstrate their mastery of the job. Evaluations conducted by their supervisors provide the arena in which the employee can show their understanding of the position and how to meet all of their daily responsibilities. There may also be evaluations that take place prior to actually performing duties, such as reviews or quizzes over the information presented in the onboarding process, and the employee must here demonstrate competence over everything covered there. Regardless of venue, then, the employee’s role in this stage is to pass evaluations and showcase their grasp of all that is expected of them.
The employee’s role in onboarding, then, is best understood as having three distinct parts. First, they take an active interest in the company and their role within it. Second, they learn first-hand what they will be required to do and how to do it, actively participating in the training process. Third, they demonstrate their competence in the first two areas, showing that they are now capable of performing the tasks required by their position.