Theoretically, employee onboarding and efficiency should always go hand-in-hand. The better trained an employee is, the more efficiently he or she will work. And while that is true, there are degrees to the correlation. That is to say, some onboarding solutions will produce more efficient employees than others.
A few of the reasons for this are immediately clear. If the onboarding program does a poor job of conveying the necessary information, the employee will not know how best to do her job. Similarly, if the program has all the relevant details but expresses them in a manner that does not engage the learner, it does no better than the incomplete training. These two points are important and described in more detail here and here, but there is another important side to the issue.
To maximize the relationship between employee onboarding and efficiency, the training program must be ongoing. In many cases, an employee is trained upon being hired and will perform her tasks according to that training for the entirety of her duration in that position. After learning one approach in her training and implementing it day after day for weeks, months, and years, she will feel very comfortable with that approach and unlikely to consider other options.
However, two potential problems arise in this situation. For one, complacency and comfort can lead to imprecision and a lack of focus. After she has performed the same task in the same way 100s of times, she may pay less attention to her work or become less diligent. And when that happens, mistakes are made and accidents occur. Similarly, she may forget certain safety measures simply because they don’t feel necessary after having done the task so many times. In these cases, employee onboarding and efficiency go together by reinforcing key aspects of the job and the required safety practices, leading to fewer problems.
Additionally, over the course of her tenure in that position, there will undoubtedly be new developments that could lead to a more efficient way of doing her job. For these to be beneficial, however, she would need to learn what they are and how to implement them. An ongoing training solution enables her to do just that, teaching her the new approaches and inspiring her to put them into action.
An ideal training solution, then, provides employees with the support they need to perform their job in the best way possible. This requires not only that the information is accurate and complete and that it is conveyed in an engaging manner but also that the training is ongoing. The relationship between employee onboarding and efficiency, then, depends not only on the quality of the training but also on its ability to develop the employee at different stages.
As you develop your training systems, are you ensuring that they are ongoing? Do they teach all necessary processes? Do they engage the learner?
For more information on employee onboarding and efficiency, see our other blog posts on insideoutlms.com.